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Crocks & Pot's Trading PolicyQualityWe strive to source and supply the best quality kitchen equipment money can buy. A one off sale is not what we seek. We want you to be pleased, come again and recommend your friends. Dispatch Time & DeliveryFor 'standard delivery' we handle our orders on a weekly order book basis; place your order before close of business on Friday and it will be processed and dispatched the following week. If we are not going to dispatch your order that week we will confirm receipt of your order and advise you of the likely dispatch time. Our Guarantee / Cancellation / Special InstructionsRefund / Replacement Non Receipt Of Goods Your Right To Cancel Special Instructions All mail order friends receive a copy of our combined Guarantee / Invoice either with their order or with their order confirmation. Please retain and keep in a safe place. In the event of any query please quote the invoice number printed on same. This guarantee does not affect your Statutory Rights. Payment Methods & SecurityOur payment procedure operates on a secure server using 128 bit encryption; this means that when making payment your credit/debit card details are fully encrypted (security coded), and remain secure across the Internet and after they reach our order processing centre. Throughout payment and subsequently your credit/debit card details are encrypted to secure all your information from the possibility of unauthorised access or disclosure. A confirmation that your order has been received safely will be displayed on your screen a few moments later. You will also be e-mailed an order confirmation. Cards AcceptedWe accept most major credit and debit cards - Visa, Mastercard, Switch, Maestro, Delta and Solo. Alternative Methods Of PaymentYou do not have to pay for your goods through the website. You can place your order by telephone on 0208 144 5517 or alternatively send payment (cheque, postal orders or credit card details) to Crocks & Pots, Challock, Ashford, Kent. TN25 4DG. You may also fax your order and credit card details to us on 01233 740030. PricesAll prices quoted are in GBP (£). All prices are inclusive of value added tax (VAT) where applicable. A processing, packing and carriage charge will be added to all orders - this will be dependant on the size and weight of your order, your location and whether you chose an enhanced delivery option or not. We regret we no longer provide an export service. ReceiptsAll orders are accompanied by a fully detailed receipt, including itemised prices and VAT details. This will also act as your credit card / debit card receipt (if paid for by credit or debit card). FulfilmentIf for any reason we are unable to fulfil your order after you have made payment we will refund the payment in full immediately. MistakesAlthough we like to think it's very unlikely, if we make any mistake to do with your purchase, we will correct the error within 30 days. PrivacyHere at Crocks & Pots we are committed to protecting your privacy and keeping your confidential information exactly that - confidential. Please read on for more details about our privacy policy. What Information Do We Collect? When you request literature we ask for your name, postal address and e-mail address. Your literature will be sent by the conventional postal system. When you complete our contact form we ask for your name, e-mail address, telephone number and country of residence. We will communicate with you by e-mail or telephone. How Do We Use The Information? After placing an order with us your details and the details of that transaction are held in our secure filing system for a period of six years and then destroyed. In the case of catalogue requests your details are destroyed once our literature has been sent to you. In the case of information requests your details are destroyed once your query has been satisfied. We have never and will never sell, rent, share, trade or give away any information we hold about you, ie we do not sell customer names, addresses (postal or email) or telephone numbers. We have never and will never send you unsolicited mail (ie updated catalogues, mail shots etc) either by email or the conventional postal system and we do not 'cold call' by telephone. CookiesOur on line shopping system uses 'cookies' which are small pieces of information that are stored on your computer's hard drive by your browser. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser, however, you will not be able to use our on line ordering system with cookies turned off. The cookies our system creates are automatically deleted from your computer when you submit your order. If you do not submit your order the cookies are automatically deleted from your computer after two weeks. Google Analytics Your RightsYou have a right to ask for a copy of the information we hold on you and to have any inaccuracies corrected. Your ConsentBy using our Site, you consent to the collection, processing and use of this information by Crocks & Pots. ChangeAny changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. LiabilityWe cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including account details or details you provide us when accessing or ordering from this site, unless this can be proven at law to be due to our negligence. Intellectual Property & CopyrightFloriculture International Ltd and or Serena Shirley are the owners of all intellectual property rights in relation to this website and its content (including, but not limited to, all trademarks and copyright). Except as permitted below no part of the Website may be reproduced, displayed, copied, translated, adapted, downloaded, broadcast, used or republished in any form including (without limitation) distribution, or storage in a system for retrieval. Permission is granted to electronically copy and to print in hard copy portions of the website for the sole purpose of using the website as a private non-commercial information resource, provided that all copyright notices are included and no alterations or additions are made to the content. Any other use of material on the Website, including reproduction for purposes other than those noted above, modification, distribution or republication without the prior written consent of Floriculture International Ltd is strictly prohibited. No part of the website may be distributed or copied for any commercial or public use without the prior written consent of Floriculture International Ltd. Law & JurisdictionThis website has been created and is hosted in the United Kingdom. The terms and conditions (and accordingly all visits to this website) shall be governed by the laws of England and the court of England will have exclusive jurisdiction over any disputes arising in relation to these terms and conditions. Crocks & Pots is a division of Floriculture International Ltd
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Crocks and Pots, Challock, Nr Ashford, Kent. TN25 4DG, England, UK | ||||||||||||||||||